Frequently Asked Questions
Here is a detailed list of actions / checks / questions you can crosscheck during / after / before a planned maintenance window :
- Can I send out campaigns during the maintenance window.
- Campaigns will not be sent during the maintenance window and we strongly advise NOT to sent any campaigns during or before the maintenance window(s)
- FOR MAINTENANCE WITH MAJOR IMPACT WE ADVISE NOT TE SCHEDULE CAMPAIGNS THE DAY OF THE MAINTENANCE !
- A maintenance window with major impact will be communicated.
- We do no longer receive internal mails ( mails coming from Addemar towards our own domain ) after a maintenance window with major impact.
- Please check with your system administrator if there is a fixed ip whitlisting active for Addemar mails. If this is the case please check with our Help desk how the issue /problem can be resolved.
- Can I create campaigns before the maintenance window and launch them after the maintenance window?
- Yes, you can. The maintenance window results in a downtime of the application. No settings, creations, users, etcetera will get lost.
- What with Addemar landingpages inside my website?
- In reduced downtime these pages will stay be available and their functionality isn't impacted
- In full downtime these pages are impacted and will NOT be available.
- Can I use the webservice during the maintenance windowI
- In both reduced and full downtime these integrations will not be able to connect to our API, hence they will NOT function properly !