A contact is an e-mail address you saved in Addemar. In the evaluate section, you can evaluate the behavior of your contacts.

To evaluate a contact:

1. Go to the evaluate section and open the contacts folder. The overview of contacts appears.

2. For each contact, you can evaluate the behavior looking at the following characteristics:

   Queued	Total number of e-mails that are in the queue for sending to this contact. E-mails in the queue will be sent instantaneously. Percentage: number of queued e-mails divided by the number of e-mails planned for sending.
   Sent	Total number of sent e-mails to this contact. Percentage: number of sent e-mails divided by the number of e-mails planned for sending.
   Delivered	Number of e-mails delivered to this contact. Percentage delivered: number of delivered e-mails divided by the number of e-mails sent to this contact.
   Undelivered	Number of e-mails that has not been delivered to this contact. Percentage undelivered: number of undelivered e-mails divided by the number of e-mails sent to this contact.

   Tip: You can modify the characteristics shown in this overview via the  button.

3. Click the  icon next to the contact for which you want to see more detailed results. The contact profile dialog opens up, with the Tracking tab displayed. You see for each e-mail sent to this person when he opened and clicked it.

   

   Figure: overview of the behavior of a contact on an invitation e-mail. Numerous openers one after the other indicate probably the email was in the inbox and, by scrolling up and down in the list of emails, the invitation was shown several times in the preview pane of the email program.

Note: You can find the same overview for each contact in the Launch section. Open the contacts folder en click the  icon next to the contact of which you want to see the tracking.

Tip: You can export the behavior of your contacts in .xls, .csv of .xml. Click the  button on top of the screen.